MYSTERY BOX

HOODIES 

JOGGERS

WASH & CARE

• Wash at 30 degrees.
• Wash inside out
• Wash with similar colours
• Do not store wet
• Iron on reverse side

AVOID USING WASHING PRODUCTS WITH THE FOLLOWING INGREDIENTS

• Acetate
• Bleach
• Benzyl
• Chlorine Bleach

SHIPPING POLICY

PRE ORDERS 

These items are handmade to order and can take approx 2-4 weeks to produce. Once orders have been placed, items/sizes can not be amended or cancelled. These items are non refundable as items have been specifically made to order however a store credit can be issued. Should you wish to cancel your order prior to shipping, a store credit will be issued for the value. Store credit will be valid for 6 months and will not be extended if you make a return.

International Custom fees & Duties

International duties and taxes are determined by the shipping address entered at checkout. If taxes and duties are included in the price of your order this will be mentioned at checkout.

Alternatively, your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.

Fullypaid clothing  delivers to the UK, Europe and the rest of the world therefore no matter where you are you can receive our products within a matter of days. We aim to deliver all products securely and on time at a reasonable price. Please see below for our delivery prices and estimated duration.

Please note that orders can take up to 48 hours to be dispatched due to extra security steps we have in place on our website. Once your order is cleared and approved, it will be dispatched as soon as possible. No payment will be processed until this check is complete. Please allow up to 48 hours until items are fulfilled.

Thank you for your patience and understanding.

• When using the next delivery service your order must be placed before 2pm Mon-Fri to guarantee next day delivery.

• If you fail to place your order before this time, your order will be sent out the following working day.

• Orders place on sat/sun and bank holidays will be sent on the following working day.

• All delivery methods are tracked and signed, if you do not receive your parcel within the estimated delivery time listed above, please contact us at fullypaidorders@hotmail.com

• Please note, if your order is made to a flat with a concierge or uni accommodation address. We will not be held responsible for any items going missing after confirmation of delivery from our shipping provider

• If you request your item to be left in a safe place, you are assuming responsibility for its condition. If it goes missing or is damaged, no compensation will be provided. We recommend carefully considering this option before choosing it.

CUSTOMER SERVICE HOURS 

Monday - Friday: 8AM - 5PM.

• Please note responses can take up to 48 hours
• Please include your order number in all emails
• Please do not send more than one email within a 48 hour period

To start an exhange or refund, please email Fullypaidorders@hotmail.com

ELIGIBILITY

• To be eligible for a refund or exchange, items must be unworn, unmarked and have the original tags in place.
• You have to contact us within 14 days of you receiving your ordered item
• All items must be returned within 14 days from you receiving the return form
• All items must be sent back with a return form, any orders returned without a return form will not be processed.

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

PRE ORDERS 

These items are handmade to order and can take approx 2-4 weeks to produce. Once orders have been placed, items/sizes can not be amended or cancelled. These items are non refundable as items have been specifically made to order however a store credit can be issued. Should you wish to cancel your order prior to shipping, a store credit will be issued for the value. Store credit will be valid for 6 months and will not be extended if you make a return.

NON REFUNDABLE OR EXCHANGABLE ITEMS

Certain types of items cannot be returned, like custom products, mystery boxes, caps, beanies or socks. Please get in touch if you have questions or concerns about your specific item. 

SALE ITEMS

Items that are purchased when on sale are non refundable. If you wish to return a sale item then you will be issued with store credit or an exchange. If you wish to cancel your order you will also be given store credit or an exchange.

Items purchased using a discount code, including automatic discounts other than ‘WELCOME10’ are non-refundable. In such cases, you will only be eligible for store credit or an exchange for an item of equal value or a different size.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We recommend returning items via recorded delivery to ensure that they are delivered safely and securely. 

Please note, returned items may take between 5-10 working days to be processed.

Fullypaidorders@hotmail.com