Returns Policy

 

CUSTOMER SERVICE HOURS 

Monday - Friday: 8AM - 5PM.

  • Please note responses can take up to 48 hours
  • Please include your order number in all emails
  • Please do not send more than one email within a 48 hour period

To start an exhange or refund, please email Fullypaidorders@hotmail.com

ELIGIBILITY

  • To be eligible for a refund or exchange, items must be unworn, unmarked and have the original tags in place.
  • You have to contact us within 14 days of you receiving your ordered item
  • All items must be returned within 14 days from you receiving the return form
  • All items must be sent back with a return form, any orders returned without a return form will not be processed.

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

PRE ORDERS 

These items are handmade to order and can take approx 2-4 weeks to produce. Once orders have been placed, items/sizes can not be amended or cancelled. These items are non refundable as items have been specifically made to order however a store credit can be issued. Should you wish to cancel your order prior to shipping, a store credit will be issued for the value. Store credit will be valid for 6 months and will not be extended if you make a return.

NON REFUNDABLE OR EXCHANGABLE ITEMS

Certain types of items cannot be returned, like custom products, mystery boxes, caps, beanies or socks. Please get in touch if you have questions or concerns about your specific item. 

SALE ITEMS

Items that are purchased when on sale are non refundable. If you wish to return a sale item then you will be issued with store credit or an exchange. If you wish to cancel your order you will also be given store credit or an exchange.

Items purchased using a discount code, including automatic discounts other than ‘WELCOME10’ are non-refundable. In such cases, you will only be eligible for store credit or an exchange for an item of equal value or a different size.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We recommend returning items via recorded delivery to ensure that they are delivered safely and securely. 

Please note, returned items may take between 5-10 working days to be processed.

Fullypaidorders@hotmail.com