Returns Policy
To start an exhange or refund, please email Fullypaidorders@hotmail.com
ELIGIBILITY
- To be eligible for a refund or exchange, items must be unworn, unmarked and original tags in place.
- All items must be returned within 14 days from the delivery date.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
PRE ORDERS
These items are handmade to order and can take approx 2-4 weeks to produce. Once orders have been placed, items/sizes can not be amended or cancelled. These items are non refundable as items have been specifically made to order however a store credit can be issued. Should you wish to cancel your order prior to shipping, a store credit will be issued for the value. Store credit will be valid for 6 months and will not be extended if you make a return.
NON REFUNDABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Caps and beanies are also non refundable. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on any sale items, gift cards or items purchased using a discount code other than the welcome code provided to first time customers.
Socks can not be returned or refunded.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We recommend returning items via recorded delivery to ensure that they are delivered safely and securely.
Fullypaidorders@hotmail.com