Terms of service

Fullypaid Clothing LDN — Terms of Service

Fullypaid Clothing LDN

Terms of Service

Last updated: June 2026

OVERVIEW

This website is operated by Fullypaid Clothing LDN, a trading name of Fully Paid Business Limited ("we", "us", "our"), a company registered in England and Wales. Throughout the site, the terms "we", "us" and "our" refer to Fullypaid Clothing LDN. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Nothing in these Terms affects your statutory rights as a consumer under UK law, including those granted by the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other applicable legislation. Where any provision of these Terms conflicts with your statutory rights, your statutory rights shall prevail.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 — ELIGIBILITY AND ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you are at least 18 years old and have given consent for any minor dependants to use this site under your direct supervision.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms will result in immediate termination of your Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, in accordance with applicable law.

You understand that your content (not including credit card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete or timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service, except where required by applicable UK consumer law.

SECTION 5 — PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through the website and may have limited quantities.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your device's display of any colour will be accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

SECTION 6 — RETURNS, REFUNDS AND CANCELLATIONS

We want you to be completely satisfied with your purchase. Our Returns and Refunds Policy forms part of these Terms and applies to all purchases made through our website.

Key points of our Refund Policy:

• You may return most items within 14 days of delivery for a full refund, provided they are unused, unworn, and in their original condition with all tags attached.
• To initiate a return, please contact us at Fullypaidorders@hotmail.com with your order number and reason for return.
• Refunds will be processed to your original payment method within 14 days of us receiving the returned item.
• Sale items and personalised/custom items are non-refundable unless faulty.
• Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it (cooling-off period) without giving a reason.
• If an item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

For the full Refund Policy, please visit: www.fullypaidclothing.com/refund-policy

SECTION 7 — SHIPPING AND DELIVERY

We aim to dispatch all orders within 2–3 working days of receiving payment. Delivery timeframes will vary depending on the shipping method selected at checkout.

Shipping information:

• Standard UK delivery: 3–5 working days
• Express UK delivery: 1–2 working days (where available)
• International delivery: 7–14 working days (timeframes may vary by destination)

Shipping costs are calculated at checkout based on your location and chosen delivery method.

We are not responsible for delays caused by customs, postal services, or circumstances outside our control. However, if your order is significantly delayed or lost in transit, please contact us and we will do our best to resolve the matter in accordance with your statutory rights.

Risk in the goods passes to you upon delivery. Title in the goods passes to you upon full payment.

For full details, please visit: www.fullypaidclothing.com/shipping-policy

SECTION 8 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

SECTION 9 — INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, graphics, logos, images, product photographs, button icons, digital downloads, and data compilations, is the property of Fullypaid Clothing LDN or its content suppliers and is protected by UK and international copyright and intellectual property laws.

The Fullypaid Clothing LDN name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Fullypaid Clothing LDN or its affiliates. You must not use such marks without our prior written permission.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our content or intellectual property without express written permission from us.

SECTION 10 — OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide you with access to third-party tools over which we have no control. Such tools are provided "as is" and "as available" without any warranties, representations or conditions of any kind. We shall have no liability arising from or relating to your use of optional third-party tools.

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

SECTION 11 — USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you send us creative ideas, suggestions, proposals, plans, or other materials (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use such comments in any medium.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary right. You are solely responsible for the accuracy of any comments you make.

SECTION 12 — PERSONAL INFORMATION AND DATA PROTECTION

Fullypaid Clothing LDN is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

As a data subject, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Request erasure of your personal data (the "right to be forgotten")
• Object to or restrict processing of your personal data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

We collect personal data such as your name, email address, delivery address, and payment information solely for the purposes of fulfilling your order, managing your account, and (where you have consented) sending you marketing communications.

We do not sell your personal data to third parties. Data may be shared with trusted third parties (such as payment processors and delivery companies) solely for the purpose of fulfilling your order.

To exercise any of your rights or to raise a data protection concern, please contact us at Fullypaidorders@hotmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

For full details, please review our Privacy Policy at: www.fullypaidclothing.com/privacy-policy

SECTION 13 — COOKIES

Our website uses cookies and similar tracking technologies in accordance with the UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR.

We use the following types of cookies:

• Essential cookies: Required for the website to function (e.g. shopping cart, login session). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). Used only with your consent.
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance. Used only with your consent.

When you first visit our website, you will be asked to consent to non-essential cookies. You can manage or withdraw your cookie preferences at any time via the Cookie Settings link in the footer.

For full details, please review our Cookie Policy at: www.fullypaidclothing.com/cookie-policy

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

Where an error has led to you being charged an incorrect price, we will contact you before processing your order. You will have the option to proceed at the correct price or cancel your order for a full refund.

SECTION 15 — PROHIBITED USES

You are prohibited from using the site or its content:

• For any unlawful purpose or to solicit others to perform or participate in any unlawful acts
• To violate any international, UK, or local regulations, rules, laws, or ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on any protected characteristic
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track the personal information of others without their consent
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• To interfere with or circumvent the security features of the Service

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 16 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free.

To the fullest extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will limit or exclude our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable UK law.

Nothing in these Terms removes or limits your statutory rights as a UK consumer. In particular, under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Services must be carried out with reasonable care and skill.

SECTION 17 — COMPLAINTS AND DISPUTE RESOLUTION

We take customer complaints seriously and aim to resolve any issues promptly and fairly.

Our complaints procedure:

• Step 1: Contact us at Fullypaidorders@hotmail.com with your complaint, including your order number and a description of the issue. We aim to respond within 5 working days.
• Step 2: If your complaint is not resolved to your satisfaction, you may escalate it. We will acknowledge escalations within 3 working days and aim to resolve them within 14 working days.
• Step 3: If we are unable to resolve your complaint, you may refer it to an Alternative Dispute Resolution (ADR) scheme or to the UK courts.

For online purchases, you may also use the EU/UK Online Dispute Resolution (ODR) platform at: ec.europa.eu/consumers/odr

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer law entitles you to bring proceedings in the courts of your country of residence.

SECTION 18 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Fullypaid Clothing LDN and Fully Paid Business Limited, including our officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 19 — SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 — TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 21 — ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written.

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

SECTION 22 — CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. We will notify you of material changes via email or a prominent notice on our website prior to the change becoming effective.

Your continued use of or access to our website or the Service following the effective date of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 23 — MOBILE MESSAGING SERVICE

The Fullypaid Clothing LDN mobile messaging service (the "Service") is operated by Fully Paid Business Limited. Your use of the Service constitutes your agreement to these Mobile Terms. We may modify or cancel the Service or any of its features by providing you with reasonable notice where practicable.

By consenting to our SMS/text messaging service, you agree to receive recurring SMS/text messages from us through your wireless provider to the mobile number you provided. Messages may include service updates (e.g. order confirmations, dispatch notifications) and, where you have separately consented, promotional messages (e.g. offers, new arrivals, cart reminders).

You understand that you do not have to sign up for this programme in order to make any purchases, and your consent to marketing messages is not a condition of any purchase. Your participation in this programme is completely voluntary.

We do not charge for this Service, but standard message and data rates from your network provider may apply. Message frequency varies.

You may opt out of marketing messages at any time by texting STOP to our SMS number or clicking the unsubscribe link in any message. You will receive a one-time opt-out confirmation. For service-related messages (e.g. order updates), you may opt out by contacting us directly.

This mobile messaging service is operated in accordance with the UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR. We will not share your mobile number with third parties for their own marketing purposes without your explicit consent.

For support or assistance, text HELP to our SMS number or email Fullypaidorders@hotmail.com.

CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Fullypaid Clothing LDN

Fully Paid Business Limited

Unit 1 Merlin House, West Road, Harlow, Essex, CM20 2GB

Companies House Registration Number: 10793958

Email: Fullypaidorders@hotmail.com

Website: www.fullypaidclothing.com

© 2026 Fullypaid Clothing LDN. All rights reserved.

Fullypaid Clothing LDN  |  Fullypaidorders@hotmail.com